Shipping policy
Thank you for shopping with us. We are committed to providing reliable shipping and order processing for all customers.
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, promotions, or periods of high demand.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Estimated delivery times vary depending on your location and the shipping carrier.
Typical delivery estimates:
- United States: 5–15 business days
- International Orders: 7–21 business days
Please note that shipping times are estimates and are not guaranteed.
Shipping costs are calculated at checkout based on your location and selected shipping method unless free shipping promotions are available.
Tracking details will be sent to the email address provided during checkout once the order has shipped.
We are not responsible for delays caused by:
- Carrier issues
- Weather conditions
- Customs processing
- Incorrect shipping information provided by the customer
If your package appears lost or significantly delayed, please contact us and we will do our best to assist.
Customers are responsible for entering the correct shipping address at checkout. Orders shipped to incorrectly provided addresses may not be eligible for replacement or refund.
If you have any questions regarding shipping or your order status, please contact us:
Email: melgos@luxehaeven.com
We aim to respond within 24–48 business hours.